Order cancellation
To cancel an order, simply Email us contact@idecorator.in or call us at +91-9971607100 (9AM – 6PM).
Returns policy
We accept/not accept returns under the following situations:-
- Damaged items getting delivered
- Delivery of wrong items – not according to your order
- Returning of the product will not be accepted when the customer has no valid reason for returning the product. And if the customer wishes to return under no given valid reason, the customer must bear the shipping charges.
Damaged items getting delivered
If ordered package appears physically damaged, simply call us at +91-9971607100 (9AM – 6PM) / email us at info@idecorator.in within 48 hours of order receipt of the package and Also send us images of the work with close ups of the damaged portion(s) so that we can process your returns as quickly as possible.
Delivery of wrong items – not according to your order
if you find that they are not as per your order, please inform us within 48 hours of such receipt. You may call us at +91-9971607100 (9AM – 6PM) or email us at contact@idecorator.in.
Please provide us with the following:-
1. Details of your order number and the item/s included in your order.
2. Invoice number accompanying your order
3. When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the item/s back in the original packing materials and container. As soon as we receive your returned item/s and confirm that they are in good condition, you’re originally ordered item/s will be shipped to you at no charge. The cost of returning wrongly shipped items will have to borne by you initially. Upon receiving the returned items in good condition, we will refund the cost of your shipping.
Unfortunately, replacements are not available for one–of-a-kind works immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.
Refund policy
Refunds are processed in a maximum of 15 days from the date on which idecorator receives returned goods. Through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid.